XM Satellite Radio Inc.
P.O. Box 33174
Detroit, MI 48232

Online support:
listenercare@xmradio.com

Please include your XM Account Number, 8-digit Radio ID and the name on your account with any correspondence you send to us.

• Internet Connection: Broadband
• Processor: Pentium III 1 GHz or better
• Memory: Minimum 256 MB RAM, minimum 64 MB Video RAM
• Operating System: Windows XP
• Sound: Soundcard w/ speakers or headphones
• Additional Software: Windows Media Player 10, Flash 7
• Browser Compatibility: Internet Explorer 6+, Firefox 1.0+, Netscape 7+ (Opera not supported); cookies must be enabled

• Internet Connection: Broadband
• Processor: PowerPC G3 processor or better
• Memory: 128 MB RAM, 64 MB Video RAM
• Operating System: OS X
• Sound: Soundcard w/ speakers or headphones
• Additional Software: Windows Media components for Quicktime, Flash 7
• Browser Compatibility: Firefox 1.0+ (Internet Explorer not supported); cookies must be enabled

Internet Service Support
XM Satellite Radio Inc.
1500 Eckington Place, NE
Washington, DC 20002

Online support:
www.xmradio.com/contact_us/xmro_contact_us.jsp

XM Satellite Radio Inc.
P. O. Box 9001399
Louisville, KY 40290-1399

1. payments, credits, purchases, and any other charges to your account;
2. the amount you owe us; and
3. the payment due date.

1. Activation Fee: For each programming receiver on your account, we may charge you a fee to activate, upgrade or modify your Service. The addition of premium channels or services, if any, may require an additional activation fee. The fee is payable with your first subscription fee payment.
2. Late Fee: If we do not receive your payment by the billing due date, we may charge you a late fee of the lesser of (a) $5.00 or (b) the maximum amount permitted under applicable law per month or partial month until the delinquent amount is paid in full, in each case, subject to applicable law. We do not extend credit to customers and this late fee is not an interest charge. You acknowledge that this collection fee is not an interest charge, finance charge, or other such charge or payment of a similar nature and it is reasonably related to the actual expense we incur due to unsatisfied payment and may be subject to limitations set forth by law in your state.
3. Deposits: If you wish to reactivate your Services after a deactivation for non-payment, you must pay your account in full and we may require a deposit before we reactivate your Service. Deposits will be treated as credits, from which we will deduct our charges.
4. Returned Payment Fee: If any bank or other financial institution refuses to honor any payment of yours, we may charge you a collection fee that is the lesser of (i) $20.00 ($15.00 for residents of West Virginia); and (ii) the maximum amount permitted under applicable law. You acknowledge that this collection fee is not an interest charge, finance charge, or other such charge or payment of a similar nature and it is reasonably related to the actual expense we incur due to unsatisfied payment.
5. Invoice Fee: If you elect to pay by check or money order, we may charge you a fee of up to $2.00 per invoice/billing statement.
6. Package Change Fee: If you convert your Subscription to a different Package where the full retail price is less than your current Package retail price on the same Receiver, you will be charged a $5.00 fee.
7. A La Carte Channel Change Fee: If you have a Subscription Package which is "A La Carte," while there is no fee for the initial selection of channels, for each subsequent change to your channel selections, you will be charged a fee of $5.00.
8. Transfer Fee: If you transfer a Lifetime Satellite Radio Service Subscription from one Receiver to another or from one person to another you will be charged a transfer fee. The transfer fee is currently $75.00. SATELLITE RADIO SERVICE SUBSCRIPTIONS ARE TRANSFERABLE ONLY TO THE EXTENT PROVIDED FOR HEREIN. A LIFETIME SATELLITE RADIO SUBSCRIPTION IS NOT TRANSFERABLE IF IT IS ASSOCIATED WITH A RECEIVER INSTALLED BY AN AUTOMAKER OR AN AUTOMOTIVE DEALER IN A VEHICLE, EXCEPT IN THE EVENT THE ORIGINAL RECEIVER ASSOCIATED WITH THAT LIFETIME SATELLITE RADIO SUBSCRIPTION IS STOLEN, ACCIDENTALLY DAMAGED OR, IN OUR SOLE DISCRETION, IS DEFECTIVE. No transfer fee will be charged for the transfer of a Lifetime Satellite Radio Subscription associated with a Receiver installed by an automaker or an automotive dealer if, in our sole discretion, the Receiver is defective.
9. Cancellation Fee: You will be charged a cancellation fee if you cancel a one-year or longer Subscription during the first year of service. The standard cancellation fee is currently $75.00. Promotional offers may have different cancellation fees.

• Your name and XM account number;
• The dollar amount in question; and
• The details of your question.

1. Write a demand for arbitration. The demand must include a description of the Claim and the amount of damages sought to be recovered;
2. Send two copies of the demand for arbitration plus the appropriate filing fee to: American Arbitration Association, 1776 Eye Street, N.W., Suite 850, Washington, D.C. 20006; and
3. Send one copy of the demand for arbitration to XM SATELLITE RADIO INC. at the address on the first page of this Customer Agreement.

1. any dispute over the validity of either party's intellectual property rights or our licenses to operate our business;
2. any dispute based on Section 11(c) above challenging or enforcing the arbitrator's award or decision; and
3. any dispute involving a violation of the Communications Act of 1934, 47 U.S.C. §605, or the Electronic Communications Privacy Act, 18 U.S.C. §§2510-2521